Do you have a few hours a week or days on a regular basis when you could help us as a volunteer driver? We require you to have a clean driving licence, your own car and your permission to carry out a DBS check. Mileage allowance is paid for any driving you carry out for us.

Please contact us on 01904 551441
or contact Karen on karen.woodward@york.nhs.uk.

01904 630080

York Dial & Ride service

Dial & Ride

What is Dial & Ride?
Dial and Ride is York's bus service which takes over where public transport stops providing travel options for York residents who are elderly or disabled and have no other means of travelling. With friendly, helpful staff we offer a door-to-door service taking you from home to major supermarkets and shopping centres. Drivers will assist the passengers with their shopping and buses are equipped for people who have difficulty walking and for those who use wheelchairs.

The service will be run alongside government guidelines with all precautionary measures put into place to ensure the safety of our customers and drivers. If you require any further information please call a member of staff for assistance.

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York Wheels Ltd runs the Dial & Ride service in the City under a Service Level Agreement (SLA) with the City of York Council.

How do I use Dial & Ride?

Step 1: Find out in which ward you live (not always necessary the staff can help you).

Step 2: Choose where and when you would like to travel from the timetable for your specific area.

Step 3: You need to book in advance by telephoning the office on 01904 551441 between 8.00am and 12.00pm to book a seat or please fill out the transport form on this page. You can leave a message on the answer phone out of these hours and someone will call you back the next day. Please do not leave a message about booking for the next day as we will be unable to address this in time.

Step 4: Pay the driver when you travel by Debit or Credit card.

Office opening times are weekdays from 8.00 am until 2.00pm but you can leave a message outside of these times. Please remember to always leave your name and phone number. There are limited seats available on each bus, so please book early. We can take bookings up to two weeks in advance.

What does it cost?

Full fare

£8.00 for a return journey : £4.00 for a single journey

Concessionary pass holders

£4.00 for a return journey : £2.00 for a single journey

Visibly impaired person’s pass holders travel free. Carers also travel free if the customer has an exempt Carer card for travel

Dial & Ride offers a range of popular destinations such as shopping centres, supermarkets and the city centre.

Locations available:

Please click on the location to view the timetable.